Privacy policy

Signature Marketing Group, Ltd. is a distributor of luxury appliances based at 25 Riverside Dr., Ste. 4, Pine Brook, NJ 07058. This policy covers our dealer portal, our dealer API and the operations app our staff use to run orders, the warehouse, service and accounts. Our public websites have their own policies.

Account details: your name, work email, phone, the dealership you buy for, and your role there.

Business records: orders, purchase orders, quotes, shipments, invoices, payments, returns, service calls and the messages and files that come with them.

Sign-in and use: when you sign in, the pages you open and actions you take, your device and browser, and API keys and their use. Sign-in is handled by our identity provider; we never see your password.

Salespeople who claim SPIFFs: a W-9 is collected and stored by our tax-form provider. We keep whether it's signed, never the tax ID itself.

Payments: card numbers are handled by our card processor and never stored in our systems.

To take, ship, invoice and support your orders; to run your account, credit and programs; to answer your questions, including through Claudia, our assistant; to keep the service secure and fix problems; and to meet tax, accounting and legal duties.

We don't sell personal information, and we don't use it for targeted advertising.

Service providers that run the service for us, under contracts that limit their use of it: hosting (Vercel), our database (Neon), sign-in (Clerk), email (Google Workspace), the AI that powers Claudia (Anthropic, which doesn't train its models on our data), tax forms, card processing, and freight carriers for your shipments.

Manufacturers, when a warranty claim, rebate, program or recall needs it. Authorities, when the law requires it. A buyer of our business, if that ever happens, under this policy.

The portal uses cookies only to keep you signed in and remember choices like a collapsed menu. It doesn't use advertising cookies.

Business records for as long as tax and accounting rules require (generally seven years). Sign-in records and logs for as long as they're useful for security. When a sign-in is turned off, its records stay with the dealership's history.

You can ask to see, correct or delete personal information we hold about you, or get a copy, by emailing privacy@smgltd.net. Residents of New Jersey and other states with privacy laws have these rights by law, including the right to opt out of sale, targeted advertising and profiling (we do none of these). We'll answer within 45 days and won't treat you differently for asking. If we turn down a request you can appeal by replying to our answer; if you're still not satisfied you can contact your state attorney general.

Some information we must keep, like invoices and tax records, even if you ask us to delete it.

Information is encrypted in transit and at rest, each dealer sees only its own account, and staff see only what their job needs. No system is perfectly secure; if a breach affects your information we'll tell you as the law requires.

The portal and our operations app are for businesses. We don't knowingly collect information from anyone under 16.

We'll post changes here with a new date, and tell portal users about important ones. Questions or requests: privacy@smgltd.net, or Signature Marketing Group, Ltd., 25 Riverside Dr., Ste. 4, Pine Brook, NJ 07058.